The body making the statement "National Solidarity Fund" is committed to making its website accessible, in accordance with the law of 28 May 2019 on the accessibility of websites and mobile applications of public sector bodies. This accessibility statement applies to: https://fns.public.lu/
What is digital accessibility?
Everyone should be able to easily use and consult the information on a website or an app, in particular people with disabilities and/or using assistive software or specialised equipment (blind, partially sighted or otherwise disabled people).
This website is partially compliant with the European Standard EN 301 549 and the General Framework for Improving Web-Accessibility (RGAA) version 4.1 , due to the reasons listed below.
The content listed below is non-accessible for the following reason(s):
This page is currently being translated, please refer to the French version.
- The office documents available on this website may not comply with the EN 301 549 V2.1.2 standard.
- We will endeavour to provide you with information on request in order to obtain an accessible alternative
- Some interface components have shortcomings when it comes to handling by assistive technologies: on mobile phones, the button to open the menu and the filters
- Some videos published after 23 September 2020 do not have accurate text transcripts. We will endeavor to provide the messages conveyed in the video in the surrounding text
Content not within the scope of the law of 28 May 2019
Downloadable documents provided by third parties are not under our control.
Preparation of this accessibility statement
This statement was prepared on 31 July 2023. The declarations contained in this statement are accurate and based on an actual evaluation of this website compliance with the requirements defined in RGAA 4.1 , such as an assessment carried out by a third-party: Idéance.
Websites created under the Renow standardisation reference system are developed within a generic and centralised framework and architecture in accordance with project management processes and the Renow checklist. To guarantee neutrality, we regularly call on accessibility experts to check the compliance of sites or new features.
Each site is evaluated at several stages:
- During the design of the content structure.
- During the creation of graphic and functional models.
- Immediately prior to going live.
Once the site is online, checks are carried out as follows:
- the editors check access to all new content before it is published.
- each new functionality of the site is evaluated before it is published.
During evaluations, the site is tested with the most common screen readers, tablets, mobile phones and PCs. They are also tested with different web browsers (compatibility up to 2 versions below the current version).
The work procedures include the application of internet guidelines at the various stages of the site's development (writing, management, development).
Our employees have the knowledge and skills required to correctly apply the Internet guidelines.
Feedback and contact information
If you notice a lack of accessibility, send us an email to firstname.lastname@example.org: describe your problem and specify the page on which it occured. We commit to replying to you within 1 month. Within reasonable limits, the correction of the accessibility issue will preferably be carried out online such as to remedy the problem in a sustainable way. Should this not be possible, the information you requested can be made available to you in an accessible format of your choice:
- in writing in a document or email;
- orally in an interview or by phone.
Should the reply be unsatisfactory, you also have the possibility of informing the Information and Press Service, the body responsible for supervising accessibility, via its online complaint form or the Ombudsperson, the mediator of the Grand Duchy of Luxembourg.
This statement is based on the model set out in the Implementing Decision (EU) 2018/1523. This model is owned by the European Union and licensed under a Creative Commons Attribution 4.0 International license.