FAQ Frequently asked questions about the cost-of-living allowance

Applications may be submitted between January and 31 October of the year in question.

REVIS recipients do not need to apply for the cost-of-living allowance. They automatically receive the cost-of-living allowance and the energy bonus.

To be considered complete, an application must be:

• accompanied by a bank account identification document (relevé d'identite bancaire - RIB) for your personal account
• filled in completely (all questions answered!)
• signed by all applicants of legal age or by their legal representative

If you have any questions relating to applications, you can call the service on +352 491081 - 999

Changes can still be made to your account after your application. Just send us (by post) a bank account information document (relevé d'identité bancaire - RIB) in the name of the new account holder.

The cost-of-living allowance department processes files according to the date of entry. Given the large volume of files we process each year, we are unable to give you a precise time frame.

A manager will contact the applicant if they encounter a problem. The National Solidarity Fund will always notify you of its decision once the file has been examined.

• In accordance with the regulation, if you have a debt to the FNS, we may withhold up to half of the allowance to recover the amount overpaid.
• The cost-of-living allowance is reduced if the limit (ceiling of the average of the two lowest gross monthly incomes available to the domestic community during a reference period of three months preceding the month in which the application is submitted) is exceeded.
  The amount exceeding this limit is deducted from the amount of the allowance (article 5 of the regulation). If the result of this calculation is positive, the reduced allowance is paid automatically to the applicant; no additional applications are needed.

If the limit is exceeded by X €/month (i.e. 12*X in total for the year), the cost-of-living allowance is reduced by 12*X € (up to the amount of 0,00€, then it is a refusal of the allowance).

To apply for/extend your Kulturpass card, you must visit one of the 15 collection points in person, with the allowance decision from the FNS.

https://www.kulturpass.lu/en/