FAQ Frequently asked questions about the cost-of-living allowance

Applications may be submitted between January and 31 October of the year in question.

REVIS recipients do not need to apply for the cost-of-living allowance. They automatically receive the cost-of-living allowance and the energy bonus.

To be considered complete, an application must be:

• accompanied by a bank account identification document (relevé d'identite bancaire - RIB) for your personal account
• filled in completely (all questions answered!)
• signed by all applicants of legal age or by their legal representative

If you have any questions relating to applications, you can call the service on +352 491081 - 999

Changes can still be made to your account after your application. Just send us (by post) a bank account information document (relevé d'identité bancaire - RIB) in the name of the new account holder.

The cost-of-living allowance department processes files according to the date of entry. Given the large volume of files we process each year, we are unable to give you a precise time frame.

A manager will contact the applicant if they encounter a problem. The National Solidarity Fund will always notify you of its decision once the file has been examined.

• In accordance with the regulation, if you have a debt to the FNS, we may withhold up to half of the allowance to recover the amount overpaid.
• The cost-of-living allowance is reduced if the limit (ceiling for (gross) income 12 months before the application) is exceeded.
  The amount exceeding this limit is deducted from the amount of the allowance (article 5 of the regulation). If the result of this calculation is positive, the reduced allowance is paid automatically to the applicant; no additional applications are needed.

If the limit is exceeded by X €/month (i.e. 12*X in total for the year), the cost-of-living allowance is reduced by 12*X € (up to the amount of 0,00€, then it is a refusal of the allowance).

To apply for/extend your Kulturpass card, you must visit one of the 15 collection points in person, with the allowance decision from the FNS.

https://www.kulturpass.lu/en/